Knowledge Base

“Tel” Me More? – Mitel Acquires ShoreTel

August 2nd, 2017

Throughout CIS’ 14-year history with ShoreTel, both organizations have undergone significant change, typically to mutual benefit.  As a ShoreTel Premier Gold Partner, CIS has been uniquely positioned to provide elite services to clients throughout the New York region, and all across the country.  CIS designs, implements, configures, and supports ShoreTel IP telephony solutions of all types, including on-premises, cloud, and hybrid offerings.

On July 27th, 2017, an announcement was made that rival manufacturer Mitel has made financial arrangements to acquire ShoreTel, with the transaction expected to close during Q3 of 2017.  The new combined organization will immediately become the 2nd largest in the Unified Communications as a Service (UCaaS) market.

Mitel has already released statements to existing ShoreTel clients and partners, fully committing to the continued support and availability of the product line.  Mitel paid a 28% premium on ShoreTel’s July 26th closing price, a clear sign that they are acquiring the line in order to bring together technology from both organizations, enhancing and blending both product lines.

With a very large enterprise presence throughout Europe, the Middle East, and Africa, Mitel has a reputation for leading industry consolidation in the Unified Communications space.  As such, they are fully expected to embrace the ShoreTel Connect and ShoreTel Summit CPaaS platforms, enhancing the product road-map and hardware portfolio available to existing ShoreTel customers.

Mitel’s next-generation platform allows an existing telephony call-control system to remain in place,  working with new Mitel equipment, software APIs, and Cloud Applications.  This means that existing customer investments in ShoreTel technology will be maintained, with NO requirement for upgrades or replacements.

The recently released July 2017 Gartner Unified Communications report ranked Mitel as a “Leader” in the Magic Quadrant.  This ranking means that Mitel is a company that analysts consider to be on a path to success, earning the label “Industry Visionary” in the write-up.  The acquisition of ShoreTel will only enhance the company’s strength and capability, through adding ShoreTel’s USA market share the new group will have annual sales reaching $1.3 billion, and will employ more than 4,000 people.

CIS is currently in the process of working with the Mitel Partner Team, ensuring a smooth transition for all clients’ administrative needs, manufacturer support, and equipment.  The CIS team is fully capable of installing, configuring, customizing, and supporting Mitel systems, and will work with Mitel to continue providing clients with the highest levels of support and technological capability.  CIS reps will be conducting awareness sessions with existing ShoreTel clients, either as a group or in a one-on-one format, and this website will continue to provide information as the acquisition progresses.

This is truly an exciting development for ShoreTel and their Client-Partner ecosystem.  Mitel’s commitment to ShoreTel’s existing technology and relationships was CIS’ paramount concern as the deal was announced, and they quickly allayed any concerns.  CIS has absolute confidence that the combined organizations will emerge as a titan in the Unified Communications industry, delivering the highest levels of service and capability to clients of all shapes and sizes, all around the world.